Question 1

Adding investors to a raise

Accepted Answer

Two doors into the same room: - Match scores the graph against your raise and shows the best-fit firms first. Pulling one onto the raise is a reveal /help/match-reveals-metering . - Your relationship book /app/investors holds everyone you already know. Add them to a raise directly; that never counts Full answer: https://lunra.io/help/add-investors-to-raise

Question 2

An investor's details look wrong

Accepted Answer

Graph data comes from public sources and enrichment, and sources drift: partners move, funds wind down, emails die. Fastest fix: use Report a correction on the investor profile, or email hello@lunra.io with the profile link and what is off. Corrections are reviewed by a human and usually land within Full answer: https://lunra.io/help/investor-data-wrong

Question 3

Cancelling or downgrading

Accepted Answer

Cancel any time from the portal; access runs through the paid period, then the org drops to Free. What happens on downgrade: nothing is deleted. Your book, notes, and history stay intact, and existing raises stay accessible; the lower active-raise cap applies when you start a new raise. Delete raise Full answer: https://lunra.io/help/cancel-downgrade

Question 4

Choosing a sequence cadence

Accepted Answer

A sequence is a multi-touch email cadence that sends itself: each investor enters at step 1, later steps go out on their day offsets, and the moment an investor replies they leave the cadence automatically auto-stop on reply . The three starting cadences When you press New sequence , you pick a star Full answer: https://lunra.io/help/choosing-a-cadence

Question 5

Connected accounts: exactly what Lunra can do

Accepted Answer

When you connect X and, when available, LinkedIn , Lunra requests the narrowest scopes that power the features you use: - Read posts of watched investors Signal . - Send replies and DMs you compose and click send on . - Read replies from people you messaged capture-back . Lunra never posts autonomou Full answer: https://lunra.io/help/connected-accounts-permissions

Question 6

Connecting your X (Twitter) account

Accepted Answer

Connecting X lets Lunra do two things, both as you and only on your explicit click: - Send DMs and replies to investors from the composer, logged back to the raise. - Capture replies from people you messaged, so a response on X shows up on the investor card. Connect from Settings. Lunra requests onl Full answer: https://lunra.io/help/connect-x-account

Question 7

Create your first raise

Accepted Answer

A raise is the workspace for one mandate: the company, the terms, the investor pipeline, the deck, and every touch, in one place. Steps 1. From the Overview, choose New raise . 2. Name the company and set the basics: instrument, target, stage. You can refine these later; Match uses them immediately. Full answer: https://lunra.io/help/create-first-raise

Question 8

Deal Read daily limits

Accepted Answer

Deck analyses per day by plan: Free 2, Solo 10, Pro 40, Firm unlimited. Match rationales and outreach drafts carry their own daily meters Free 3 and 5, scaling up by tier . The meters reset daily and exist because every analysis runs frontier-model inference. If you hit a ceiling during a live deal, Full answer: https://lunra.io/help/deal-read-limits

Question 9

Deck formats and uploads

Accepted Answer

Upload decks to the raise's Data Room as PDF . Export from Keynote, PowerPoint, Figma, or Google Slides first; PDF keeps the layout Deal Read actually reads. Practical limits: keep exports under ~50 MB. Image-heavy decks are fine. Password-protected PDFs cannot be read; remove protection before uplo Full answer: https://lunra.io/help/deck-formats-uploads

Question 10

Deleting a raise

Accepted Answer

Open the raise, choose Edit raise , then Delete this raise at the bottom. Type the company name to confirm. What deletion does - Removes the raise from your pipeline and overview, and frees an active-raise slot immediately useful when you are at your plan's cap and starting a new mandate . - Deletes Full answer: https://lunra.io/help/delete-a-raise

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